Bot switches log based on the incident tickets raised by the customer and copy logs in the ticket, and allocate to the Telecom Service
Bot checks tickets in the pending customer and resolved status. Send reminders to customers for eliciting an update on the Telecom Service.
RPA helps to check tickets quality with respect to category, status, escalation, handle time, response time, resolution time, reply templates, etc.,
Bot to recover different reports from different applications, align the data in several different sheets to create a survey form, place the file in server for clients to access and share the URL carrying the survey form to the customers through SMS.
Bot Monitors the bandwidth usage over the remote monitoring of various telecom servers and business systems so that it does not exceed a pre-defined threshold.
RPA helps to create report on staff activities like service ticket handling and resolution, events, email response, calls to customers, etc., which are handled during the shift and send it in an mail template to the supervisory group.
